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Our Privacy Policy

Contents
1. Overview
2. What information we gather and track and what we do with it
3. Cookies
4. Security of sensitive data
5. Opt-out policy
6. Contacting us

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1. Overview

My HobbyCraft is firmly committed to protecting the privacy our customers and visitors to our website. This page details how we collect information from customers and visitors, what we do with that information, how secure it is in our hands and what alternatives you have available.

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2. What information we gather and track and what we do with it

The IP (Internet protocol) address and browser type of all visitors is automatically recorded in our site usage logs. This information helps us to administer our website and make it more efficient to give visitors an overall better experience on our site. This information does not help to personally identify any single user or groups of users. Thus, users will remain completely anonymous even with the above information gathered.

If you simply browse our site, you will not have to enter any personal information. Therefore, you will remain anonymous.

We have an optional mailing list that all visitors may register for to receive updates on new product availability and special offers from time to time. Contact information gathered for the mailing list is kept internal to our company at all times. It will not be sold or otherwise revealed to third parties at any time.

We may from time to time have joint promotions or special offers with third party companies and these may be publicized to members of our mailing list. However, at no point will the contact information of members on the list be revealed to our third party partners. All mailings to members will come directly from our email servers.

Members of the mailing list may opt-out of receiving future mailings at any time using an easy 1-step procedure. Each mailing sent to members will include complete information at the end of the mailing on how to opt-out of future mailings.

When someone makes a purchase on our site, we will collect full contact details and payment information from the customer. This information will not be sold or otherwise revealed to third parties at any time. It will be used primarily to communicate with the customer in order to promptly fulfill the order.

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3. Cookies

Cookies are used to allow our shopping cart to function properly. Therefore, you will need to have cookies enabled in your browser in order to purchase tickets from us.

Your payment information, home address and other contact details are NOT stored in the cookie once you exit our site. The cookie only lasts for the period that you remain on our site and use the shopping cart to make a purchase.

Cookies are small text files that your web browser creates and stores in a cookies folder on your hard drive. These text files have no way of carrying viruses or inflicting any damage upon your computer. The cookies that we store for the period of your visit do not in any way allow us to view the rest of the contents of your computer, control your computer in any way, or extract any personal information stored in files on other parts of your computer.

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4. Security of sensitive data

We have established and rigorous security measures in place, both online and offline, in order to protect sensitive data from mailing list members and customers.

For online security:
All transactions are encrypted with full 128-bit encryption and carried out via the secured server.

Customer information stored in our online database is protected from hacking attempts by industrial strength firewall software and database protection measures. We are constantly upgrading our systems as new technology becomes available in order to maintain very high levels of online security and data integrity.

For offline security:
Employees with access to customer information or other sensitive information are not permitted to remove this information from our office premises at any time. We limit the number of employees with access to sensitive information to the minimum required to provide top-notch service to our customers and members.

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5. Opt-out Policy

For member of our mailing list, they can refer to any copy of a mailing received from us for details on our easy 1-step opt-out procedure.

For customers that do not wish to receive any further correspondence from us, please email us at: info@myhobbycraft.com and state your full name, email address and reason for wishing to opt-out. All opt-out requests will be honored promptly and courteously.

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6. Contacting us

To clarify issues pertaining to this privacy statement, you can contact us at:

My HobbyCraft
RE: Privacy Issues
45 Kallang Pudding Road
#06-02C Alpha Building
Singapore 349317
Tel:  (65) 6842 1884
Fax: (65) 6745 9815
Email: info@myhobbycraft.com

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